Высококачественные детали для локомотивного поезда аксессуары износостойкая железнодорожная композитная тормозная колодка

1. What types of rail transit equipment do you offer?
We offer a wide range of rail transit equipment, including but not limited to rail tracks, signaling systems, braking systems, couplers, and various spare parts. Our products are designed to meet international standards and cater to the needs of different rail transit systems.

2. Can you customize products according to our specifications?
Yes, we can customize products based on your specific requirements. Please provide detailed specifications, drawings, or samples, and our engineering team will work closely with you to meet your needs.

3. What is your minimum order quantity (MOQ)?
The MOQ varies depending on the product. For most items, the MOQ is negotiable. Please contact our sales team for specific details regarding the product you are interested in.

4. What are the payment terms?
We accept various payment methods, including T/T (Telegraphic Transfer) and L/C (Letter of Credit).

5. How do you ensure product quality?
Quality is our top priority. We have a comprehensive quality control system in place, including raw material inspection, in-process quality checks, and final product testing. All our products undergo rigorous testing to ensure they meet international standards and customer requirements.

6. What is the lead time for an order?
The lead time varies depending on the product and order quantity. Generally, the lead time for most products ranges from 30 to 60 days after receiving the deposit. For urgent orders, please contact our sales team to discuss expedited options.

7. Can you provide samples before placing a bulk order?
Yes, we can provide samples for most products. Please contact our sales team to discuss your sample requirements. There may be a sample fee and shipping cost, which can be refunded upon placing a bulk order.

8. How do you handle product shipping and delivery?
We offer various shipping options, including sea freight, air freight, and express delivery. We work with reliable logistics partners to ensure timely and safe delivery of your products. Shipping costs and delivery times will be provided based on the order size and destination.

9. What is your return and refund policy?
We have a customer-friendly return and refund policy. If you encounter any issues with our products, please contact us within 7 days of receiving the goods. We will assess the situation and provide a solution, which may include replacement, repair, or refund, depending on the circumstances.

10. How can I contact your customer support?
You can reach our customer support team via email at customer@009-railway.com, or by whatsapp at +86 18971473091 or by phone at +86-139-71250950. Our team is available to assist you with any questions or concerns you may have.