Q1: What materials are used in your cat trees?
Our cat trees are made from high-quality materials, including natural sisal ropes for scratching posts, durable MDF or solid wood for the structure, and soft, non-toxic fabrics for the platforms and hideouts. We ensure all materials are pet-safe and
eco-friendly, providing a sturdy and safe environment for cats to play and rest.
Q2: What are the weight and size limits of your cat trees?
We offer various sizes of cat trees, ranging from small structures for kittens to large, multi-level towers designed to
accommodate multiple cats, including large breeds. Each product listing includes weight limits and dimensions to help you select the appropriate model for your target market.
Q3: Can I customize the design or branding of the cat trees?
Yes, we offer customization services for bulk orders. You can choose specific colors, materials, or even add your logo for
branding. Customization options vary by product, so please contact us with your requirements, and we will provide details on MOQ (Minimum Order Quantity) and pricing.
Q4: What is your MOQ (Minimum Order Quantity)?
Our standard MOQ depends on the product type and level of customization. Generally, the MOQ for non-customized items is lower, starting from 50-100 units. For customized orders, the MOQ is typically higher due to manufacturing processes. Please check specific listings for accurate information.
Q5: What are your shipping options, and how long does delivery take?
We offer flexible shipping options, including sea freight, air freight, and express delivery, depending on your location and order size. Delivery times vary but typically range from 15 to 45 days, depending on the shipping method and destination country.
Q6: Do you provide samples before placing a bulk order?
Yes, we provide samples to distributors who want to evaluate the quality of our products before placing a larger order. Sample costs and shipping fees will apply, and we can often deduct these costs from your final bulk order if you proceed with a purchase.
Q7: How do you ensure product quality?
We have a strict quality control process that includes material inspection, production monitoring, and final product testing. All cat trees are checked for structural stability, safety of materials, and overall finish before shipment. We also comply with international safety standards for pet products.
Q8: What is the average lifespan of your cat trees?
The lifespan of a cat tree depends on usage and care. Typically, our cat trees last between 3 to 5 years under normal use. The sisal scratching posts may need replacing over time, but we offer replacement parts for many models.
Q9: Are your products eco-friendly?
Yes, we focus on sustainability by using eco-friendly materials, such as natural sisal, recyclable wood, and non-toxic adhesives and fabrics. We also offer cat trees made from sustainable sources of wood for environmentally conscious customers.
Q10: What support do you offer for large distributors?
For large distributors, we offer special pricing tiers, exclusive designs, and priority production slots. We also provide
marketing materials such as product images, descriptions, and usage guides to assist you in promoting the products in your market.
Q11: What payment methods do you accept?
We accept various payment methods, including wire transfers, credit cards, and Alibaba’s secure payment system. We also offer flexible payment terms for long-term partners.