Q2: How about small amount order?
A: The option for a small trial order is available,20ft container with two different models can be mixed.
Q3: Can I order spare parts?
A: We have allthe parts list available for our models.
Q4: How about the shipping and delivery time?
A: We can arrange shipment of the container or you may choose to use your own forwarder. If we handle the arrangement for you, the delivery time will vary depending on the chosen method, ranging from 7 to 45 days.
Q5: What's your terms of delivery?
A: EXW, FCA, FOB, CIF, CFR, DDU, DDP
Q6: How aboutyour delivery time?
A: Generally, it will take 30 days to 60 days after receiving your advance payment. The specific delivery timedepends on the items and the quantity of your orders.
Q7: Could I do OEM to use my own LOGO or design on goods?
A: When you have a big quantity order, we can use your own LOGO or your language manual etc.
Q8: Can you produce according to the samples? What'syour sample policy?
A: Yes, we can produce by your samples or technical drawings. We can build the molds and fixtures.We cansupply the sample if we have ready parts in stock, but clients need pay the sample cost and the courier cost.
Q9: Whatcertificate do you have for Hoverbaord ?
A: We have CE/EMC/MD/ROHS/LVD/R&TTE for hoverbaord.Our factory have got ISO9001/BSCI certificate.
Q10: Do you test all your goods before delivery?
A: Yes, we have 100% test before delivery.
Q11: How about warranty ?
A: We offer 12 months warranty for battery and controller. 16 months for motor and 24 months for frame.
Q12: What's your terms ofpayment?
A: Payment Terms: For order less than USD10000,100%T/T in advance as deposit. For order aboveUSD10000: 30% T/T in advanceas deposit, the balance will be paid before shipment.