Q1: How can i do business with you ? What is your payment term? As a golden supplier on Alibaba,we accept proceeding orders by Alibaba TRADE ASSURANCE online,also available to proceed it by PayPal, T/T, Western Union off-line. Payment term is 30% deposit before production & 70% balance before shipment.
Q2: What's the package?
We have 3 layers package. For the outside, we adopt wood craft case. In the middle, the machine is 222 covered by foam,to protect the machine from shaking. For the inside layer, the machine is covered by thickening plastic bag for waterproof
Q3: This is my first machine, how can i operate it?
Our technician have installed the machine before shipping. For some small parts installation, we will send detail training video, user's manual along with the machine. 95% customers can learn by themselves. If you need any technical support after receiving machine,feel free to contact with us,we have technical team to give you support online.
Q4: Why your price is not the lowest ?
Price is composed by many elements like what parts be used,what kind of service be offered. According to our long manufacturing experience, we have established our stable & reliable accessory chain to ensure our machine quality. When you have any problem during using our machine,we will give support in time.
Q5: What is your leadtime & warranty?
Our normal leadtime is within 3-7 working days after deposit be received & warranty is 3 years.
Q6: Are you a real factory or distributor?
We are a direct manufacturer, produce machine for both worldwide market & domestic market, located in Shandong province, China. We warmly welcome your visit if you are in China for business.