A1: Yes, we welcome ordering samples to test and inspect the quality. Mixed samples are also acceptable. Please contact our sales personnel to obtain the inventory list.
A2: Sample orders require 3-5 days; The mass production time is 1-2 weeks, depending on the order quantity and style.
A3: We have our own inspection team and will be responsible for any quality issues caused by us.
A4: Due to PVD gold plating technology, the color of our products can be maintained for 1 to 2 years or even longer.
A5: Yes, regarding fading, crystal peeling, and other quality issues, we offer a six-month to one-year after-sales warranty service, which we can supplement in your next order.
Q6. What is the monthly capacity?
A6: Our capacity is 300000 pieces per month.
Q7. What are the standards for material quality?
A7: Our materials can be processed through ROHS, SGS, CE, and you can inquire with our customer service.
Q8. Can jewelry design and logos be customized?
A8: Yes, it's just that the design you like is being sent, or you can also choose from our options.
Q9. Do you have any minimum order quantity for custom orders?
A9: Yes, we do have a minimum order quantity for customized designs. This depends on the specific design. Therefore, please contact us for more detailed information.
Q10. What is the payment deadline?
A10: Our payment terms are trade guarantee, T/T, Western union, Moneygram, and sight letter of credit.
Q11: How to handle the malfunction?
A11: Firstly, our products undergo strict quality control to ensure that every item you receive is of high quality.
Secondly, for any defective products, we will provide you with credit, replacement, or refund.