1. Are you trading company or manufacturer ?
We are a factory and specialize in manufacturing food machine over 10 years. 2.What information should let you know if i want to get a quotation ?
The product you want to produce The size of the product If it is possible,please also provide with pictures or video for check
3.How long is your delivery time ?
1.Some of the products are in stock at our warehouse is European plug, generally we need 1~3 days to change the plugs and package them before the delivery.
2.Regarding to the non-stock products, the lead time is 15-20 working days depends on your requirements and quantity.
3. We will suggest you the fastest shipping methods when you need the products urgently.
4.What is your payment term ?
1.Transfer(T/T): We accept 50% T/T deposit before production and 50% T/T balance before shipment. 100% payment before production for sample orders.
2.Western Union(W/U): We accept 100% payment via the Western Union.
5.What about the after-sale service ?
Grantee period is 12 months,we also provide life-long paid repair orarrange engineers to do service for you.
6. Where is your factory located?How can I visit there ?
Our factory is located in Kunshan,close to Shanghai,You can fly to Pudong or Hongqiao airport directly.I will pick you up.All our clients,from home or abroad,are warmly welcome to visit us!
7.How does your factory do regarding quality control ?
Quality is priority.We always attach great importance to quality control from the very beginning to the end of the production.Every product will be fully assembled and carefully tested before it's packed for shipment.
8.Do you make customized machine ?
Yes,we can provide customized machine.
9.Can you arrange factory inspection and machine checking before order ?
Yes,we arrange factory inspection and machine checking.
10.How many employee is needed for the machine ?
Depends on customer's machine condition.for single machine,need 1 employee, for production line depends on the situation.
11.Where can we buy the machine's parts ?
Our company can provide machine‘s parts for your any time.