Корейская распродажа Антивозрастная маска для лица

[For General Use Queries]

What is the main benefit of GLOKIN’s Pinnacle Supercollagen Sleep Mask?

Answer: The Pinnacle Supercollagen Sleep Mask provides hydration, elasticity, and radiance. It utilizes a patented DDS (Drug Delivery System) technology to maximize the delivery of active ingredients to the skin.

How do I use the Pinnacle Supercollagen Sleep Mask?

Answer: Apply the mask to clean, dry skin before going to bed. Ensure it is evenly spread and leave it on overnight.
Remove it in the morning and follow your usual skincare routine.

What skin types is the Pinnacle Supercollagen Sleep Mask suitable for?

Answer: This mask is suitable for all skin types, including sensitive skin. It is formulated to provide deep hydration and enhance skin elasticity and radiance.

Are GLOKIN products tested on animals?

Answer: No, GLOKIN is committed to cruelty-free practices and does not test any of its products on animals.

Where are GLOKIN products manufactured?

Answer: All GLOKIN products are proudly manufactured in South Korea, adhering to strict quality standards and utilizing advanced skincare technologies.

Can I use the Pinnacle Supercollagen Sleep Mask every night?

Answer: Yes, the mask is gentle enough for nightly use. However, for best results, we recommend using it 2-3 times a week.

What is the shelf life of GLOKIN products?

Answer: The shelf life of our products is typically 3 years from the date of manufacture. Please refer to the packaging for specific expiration dates.

Do GLOKIN products contain any harmful chemicals?

Answer: No, GLOKIN products are formulated without harmful chemicals such as parabens, sulfates, and phthalates.

We focus on using high-quality, skin-friendly ingredients.

How can I store the Pinnacle Supercollagen Sleep Mask?

Answer: Store the mask in a cool, dry place away from direct sunlight. Ensure the lid is tightly closed to maintain the product’s efficacy.

What should I do if I experience irritation or an allergic reaction?

Answer: If you experience any irritation or allergic reaction, discontinue use immediately and consult with a healthcare professional. It’s important to patch test any new skincare product before full application.

What is the Minimum Order Quantity (MOQ) for GLOKIN products?

Answer: The Minimum Order Quantity (MOQ) for GLOKIN products varies depending on the product and order specifications.

Typically, the MOQ for our Pinnacle Supercollagen Sleep Mask is 144 units, then the QTY can be added 48 units every time. Please contact us for specific details.

What shipping methods are available?

Answer: We offer various shipping methods for bulk orders, including air freight, sea freight, and express courier services. The choice of shipping method depends on your location, order size, and delivery timeline requirements.

What are the Incoterms used for GLOKIN shipments?

Answer: We commonly use FOB (Free on Board)

How long does it take to process and ship an order?

Answer: Order processing typically takes 5- 7 business days, depending on the order size and product availability. Shipping times vary based on the destination and chosen shipping method. Air freight usually takes 5-7 days, while sea freight can take 10 or more days.

Do you provide shipping insurance?

Answer: Yes, shipping insurance is available and recommended for all bulk orders to protect against loss or damage during transit.
Separate invoice shall be created and discussed before shipment.

What documentation will be provided with the shipment?

Answer: Each shipment will include an invoice, packing list, bill of lading, and certificate of origin if required. Additional documentation can be provided upon request, depending on your specific needs and regulatory requirements.

What payment terms do you offer for bulk orders?

Answer: We typically offer payment terms of 100% deposit upon order confirmation before shipment. Payment methods include bank transfer (T/T), Letter of Credit (L/C), and other secure payment options as agreed upon.

How do I track my shipment?

Answer: Once your order has been shipped, we will provide you with a tracking number and the necessary details to monitor your shipment's progress. For air and sea freight, we will keep you updated on the shipment status through our logistics partners.

What should I do if there is an issue with my order upon arrival?

Answer: If you encounter any issues with your order, such as damage or discrepancies, please contact our customer service team immediately. We will work with you to resolve the issue promptly, whether it involves a replacement, refund, or other appropriate solutions.