1. About after-sales issues:
1) We provide a 3-year warranty, during the warranty period, the machine parts are damaged, non-human damage, we will send new parts to you by international express. 2-year warranty for laser source.
2) When you receive the machine can be used without installation.We will have professional technical staff to guide you through video and other means, so that you can operate the machine more easily.
3) Software problem: We will provide free technical support for life.
4) Online support: Our engineers will solve the problem within 1 working hour.
5) Factory training: We can train your staff for free after placing an order in our factory.
6) Overseas service: We can send our technicians to your workshop for technical training.
You need to bear the related cost. (air ticket, visa, hotel, etc.)
2. Below is the contact information of our engineer, you can contact him in advance to experience the after-sales service:
CTO: Aaron's contact information
Whatsapp/phone: +86 15275196866
Email: service@jnchangtai.net
3. FAQ
Q1: What are the payment terms?
A1: We support installment payment.
30% advance payment: After receiving the advance payment, we will produce the machine for you, the production time is 3-5 working days. Then we will send you test videos and photos of your machine for you check the working effect.
70% balance payment: After receiving the balance payment, we will ship the machine to you.
Q2: How do I get technical support after purchasing?
TIPTOPLASER offers online service in English through Skype, WhatsApp, Wechat or Email etc. If need remote operation, we can use TeamViewer software.