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Attention - Matters-FAQ | |
Q1 | Can I have a sample order for bag? |
A1 | Yes, we welcome sample order to test and check quality. Mixed samples are acceptable. |
Q2 | What about the lead time? |
A2 | Sample needs 15 days, mass production time needs 30days |
Q3 | Do you have any MOQ limit for each order? |
A3 | Low MOQ, 1pc for sample checking is available |
Q4 | How do you ship the goods and how long does it take to arrive? |
A4 | We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-5 days to arrive. Airline and sea shipping also optional. |
Q5 | How to proceed an order for bag? |
A5 | Firstly let us know your requirements or application. Secondly We quote according to your size, design and quantity. Thirdly customer confirms the samples and places deposit for formal order. Fourthly We arrange the production. |
Q6 | Is it OK to print my logo on the surface ? |
A6 | Yes. Please inform us formally before our production and confirm the design firstly based on our sample. |
Q7 | What's terms of payment? |
A7 | 30%-50% T/T deposit, 70%-50% balance before delivery. 30% T/T deposit, 70% balance against BL. 100% in advance, Western Union/ Paypal for small amount payment. To get a quote, what are some necessary details to tell us? |
Q8 | To get a quote, what are some necessary details to tell us? |
A8 | Material, size, style, color, logo profile, logo size, logo print terms, quantity and any other needs. |
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