Q1 :Our workers can't operate the machine, how to train the staff?A1:We will send you the teaching video of the machine and 24-hour online service,we also support free training service, engineers can train your workers for free in our factory for 1-3 days
Q2 : I don’t know which one is suitable for me ?A2:Please tell me your
1) Your materials
2) Max size of your material
3) Max cut thickness
4) Popular cut thickness
Q3 :It's not convenient for me to go to China, but I want to see the condition of the machine in the factory. What should I do?A3:We support the production visualization service. The sales department who responds to your inquiry for the first time will be responsible for your follow-up work. You can contact him /her to go to the factory to check the production progress of the machine, or send you the sample pictures and videos you want. We support free sample service.
Q4 :Why the machine price not include fiber source?A4:Different customers, different requirements, and many different laser power can be optional, that's why we list the price not include fiber source parts.
Q5 :I don’t know how to use after I receive Or I have problem during use,how to do?A5:1) We have detailed user manual with pictures and CD,you can learn step by step.And our user manual update every month for your easy learning if there is any update on machine.
2) If have any problem during use,you need our technician to judge the problem elsewhere will be solved by us. We can provide team viewer/Whatsapp/Email/Phone/Skype with cam till all of your problems finished.We can also provide Door service if you need.
Q: Do you have CE document and other documents for customs clearance?
A: Yes, we have CE, Provide you with a one-stop service.At first we will show you and and after shipment we will give you CE/Packing list/Commercial Invoice/ Sales contract for customs clearance.
Q: If we are interested in your machine, how do we choose?
1. What main job you do with the machine?
2. What is your request max working area? __mm* __mm?
3. What's your material diameter and length?
4. What material you want to cut,stainless steel,carbon steel?
5. What's your favourite laser generator brand? laser generator as optional parts, different customer, different choose.
Please tell us, then we can recommend the suitable machine to you.
Q: How about warranty?
A: 3 years quality guaranty, the machine with main parts(excluding the consumables) shall be changed free of charge(some parts will be maintained) when if any problem during the warranty period.
Q: Do you have after sales support?
A: Yes, we are happy to give advice and we also have skilled technicians available across the world, We need your machines running in order to keep your business running.