Q: Do you have CE document and other documents for customs clearance? A: Yes, we have . At first we will show you and And after shipment we will give you CE/Packing list/Commercial Invoice/Sales contract for customs clearance.
Q: Payment terms?
A:Alibaba trade assurance/TT/West Union/Payple/LC/Cash and so on.
Q: I don’t know how to use after i receive Or i have problem during use, how to do?
A: We can provide team viewer/Whatsapp/Email/Phone/Skype with cam till all of your problems finished.We can also provide Door service if you need.
Q: I don’t know which one is suitable for me ?
A :just tell us below information 1) Max work size:choose most suitable model. 2) Materials and Cutting thickness:Power of laser generator. 3) Business industries:We sell a lot and give advice on this business line.
Q:Why the machine price not include fiber source and tube parts ?
A:Different power different tube diameter price different , that's why we list the price not include fiber source and tube parts .
Q: How do your factory do regarding quality control?
A: Quality is priority. Each laser machine will be tested by 24 items.After all the 24 items passed, then our QC do 48~72 hours reliability test. Our laser machines has gained CE.
Q: I knew nothing about this machine, what kind of machine i should choose?
A:Very easy to choose. Just tell us what you want to do by using CNC laser machine, then let us give you perfect solutions and suggestions.
Q: If some problems happen to this machine during warranty period, what should I do?
A:We will supply free parts during machine warranty period if machine have some problems. While we alsosupply free life long after-sales service. So any doubts, just let us know, we will give you solutions.