Q: What is your company's main business?
A: Shenyang Shundao E-commerce Co., Ltd. is a high and new technology enterprise. It focuses on the research and development, production and customization of unmanned vending equipment, covering software development, software and hardware integration and the manufacturing of unmanned vending equipment. We are committed to providing customers with efficient and convenient automated solutions, including unmanned self-service fruit tea machines, unmanned self-service coffee machines, flower self-service vending cabinets, intelligent pickup cabinets, etc. At the same time, we also provide sheet metal customization and software and hardware integration development services.
Q: Where is your company located?
A: Our company is located in Shenyang City, Liaoning Province, China. You are welcome to visit us at any time for business
discussions.
Q: What are your working hours?
A: Our working hours are 24/7 from Monday to Sunday.
Q: What products/services do you provide?
A: We provide intelligent unmanned equipment such as unmanned self-service fruit tea
machines, unmanned self-service coffee machines, flower self-service vending cabinets, intelligent pickup cabinets, etc.; we also provide sheet metal customization and software and hardware integration development services. Our intelligent unmanned equipment is characterized by efficient intelligent control systems, advanced technology and multiple payment methods. The sheet metal customization service has high-precision processing and a professional technical team. The software and hardware integration development service can customize powerful application programs according to customer needs and ensure the stability and efficiency of the system.
Q: Can your products be customized?
A: Yes, we provide personalized customization services. You can contact our sales team according to your specific needs.
Q: Do your products have quality assurance?
A: All our products undergo strict quality control. We have strict quality checks from raw material procurement to finished
product delivery. We provide a one-year quality guarantee for our products. If there are any quality problems, please contact us and we will solve them as soon as possible.
Q: How can I place an order?
A: You can place an order directly through our product page on Alibaba International Station or contact our sales representative to assist you in completing the order.
Q: Do you provide international shipping?
A: Yes, we provide global transportation services. The specific transportation cost and time depend on the destination and
transportation method.
Q: How can I track my order?
A: Once your order is shipped, we will provide you with a tracking number. You can use this number to track your order on the website of the corresponding logistics company.
Q: What should I do if my order is damaged during transportation?
A: If any damage occurs during transportation, please contact us immediately and provide photos and detailed information of the damage. We will solve this problem as soon as possible.
Q: If there is a problem with the received product, what should I do?
A: If there is any problem with the received product, please contact us within 7 days after receiving it and provide a detailed description and photos of the problem. We will provide you with return or exchange services.
Q: How can I contact customer service?
A: You can contact us through the messaging system of Alibaba International Station or send an email to our customer service email address. Our customer service team will reply to your inquiry as soon as possible.