Feel welcome to contact us
Q 1: How do I choose the most suitable machine?
A:To recommend the most suitable machine model, please tell us the following details:
1. What is your material?
2. Size of the material?
3. What is the thickness of the material?
4. How do you want to process these materials?
Q 2: How do I use this machine when I buy it?
A:We will send the operation video of the machine and the operation manual. Our engineers will be trained online. If needed, we can send our engineers to your site for training, or you can send operators to our factory for training.
Q3: What should I do if something goes wrong with this machine?
A:We offer a one year machine warranty and a two year laser warranty. During the warranty period, if there is any problem with the machine, we will provide free parts (except for personnel damage). After the warranty period ends, we still provide a lifetime service. So, if we have any problems, please let us know and we will provide a solution for you.
Q4: What are the payment terms?
A:Our payment terms include: Western Union, wire transfer, visa, online banking payment. Alibaba has a trade guarantee, and you can pay through Alibaba first.
Q5: How about the transportation mode?
A:Maritime transport is a normal mode; if specified, final confirmation by both parties is required.
Q6. Can you test the samples for us?
A:Yes, of course. You can send samples, if we have similar samples, we can test and send vision to you to check and send samples to you.
Q 7: Can you change the language in the software for us?
A:Yes, of course.
Q8. Do you have any overseas after-sales service?
A:Yes, we have, if you want to sell after-sales service overseas, please tell us first, you need to pay extra fees.
Q9: How do you get the technical support after the purchase?
A: Check the English online service of the laser via Skype, WhatsAPP, wechat or email. If remote operations is required, we can use the team viewer software.