1. Can I request samples? Yes, we are happy to provide samples for you to assess the quality, thickness, durability, and
printability of the thermal paper before making a bulk purchase.
2. How can I ensure the quality?
With over 30 years in the thermal paper industry, Kingcolor factory is ISO-certified, indicating compliance with industry standards. You can also request test reports or samples to verify the performance and longevity of the thermal paper.
3. Do you offer customization options?
Yes, we offer customization options including size, color, printing, and package design. If you have specific requirements for your thermal paper, please discuss them with us for further details.
4. What is the typical lead time?
For samples, the lead time is 1-3 working days. For bulk orders, please contact us to confirm the lead time.
5. What are the payment terms?
We accept Alibaba Trade Assurance, T/T , Credit Card, PayPal, etc as payment methods.
6. How to ship the goods?
The express by DHL, UPS, FedEx, or TNT. Ship by Airline and by sea are also available.
7. What if I have a quality problem?
If you encounter a quality issue, please contact us immediately, and we will work to resolve the matter promptly.