Q1: Can you customize welding and plasma cutting torches? A1: Yes, customization is common. We support OEM and ODM services for torches and can customize cable lengths, branding, or even the torch design to suit specific needs
Q2: What is the delivery time and minimum order quantity (MOQ)?
A2: Delivery times varies from 3 to 30 days, depending on order size and customization
requirements. MOQs can vary, with some models available for as low as 1 piece (ideal for sampling), while bulk orders might have higher MOQs for discounted pricing.
Q3: What payment and protection options are available?
A3: Alibaba Trade Assurance is a common protection, ensuring secure payments and quality control.
Q4: Where is your factory located? How can I visit there?
A4: Our factory is located in Liaocheng City, Shandong Province, China. You can visit us by air or by the high-speed train. All the customers, from domestic China or abroad, are warmly welcome to visit us! Q5: What's the quality of your products?
A5: We are very focused on the quality of the machine. Our production line has 24 quality inspection processes.Our machines are built to last. Our machines offer excellent cost-effectiveness, allowing you to reap both price and quality at the same time
Q6: What shall we do if don't know how to operate your machine after bought from you? A6: We have detailed installation and operating instructions attached, also comes with detailed video instructions. What’ more ,we have experienced engineers on call 24 hours to support you.
Q7: What are your payment terms?
A7:We support T/T, L/C and so on. We also accept other payment terms upon agreement.
Q8: All products have a warranty?
A8:YES, Our warranty term is One Year.