Lankeda welcome your visit. :)2. Do you produce all items yourself?
We design and produce some of the main key 3D printer parts like PEI flexible build plates, nozzles, heatbreaks, gears, silicon heaters, heatbeds, hotends, mainboards,stepper drivers, 3d printer tool kits etc. We complete the processing and testing of all core products in our own factories.
We believe no company can produce all of the various components be used on a 3D printer.
Combining the advantages of different factories and combining different supply chains is to save money for customers.3. Do you have any guarantee on the product quality?
We offer 100% quality assurance for all products we sell. We accept refunds or replace new products (or parts) for free with any product quality issues.
4. What is the MOQ for customized items?
It depends on what product you need. Generally starts from 1pcs to 50pcs or 100pcs. We offer different options depending on the quantity and the corresponding price, so you can choose the one that best suits your needs.5. What is the MOQ for common parts?
Starts from 5pcs or 10pcs.6. Can i get sample before ordering?
Yes, sure. We have free sample policy for some items. We welcome your sample order.
For customized items, we are happy to provide samples for your testing before mass production.7. Do you offer discount for mass production?
Yes, we do. We have different prices for different quantities.
We sell at the best price you can get for a quality product and quality assurance service.8. How can i pay?
We accept payment by PayPal, Western Union, Bank transfer, and Alibaba trade assurance.9. How many days does it take to prepare my order?
For most of the order it take only 1 to 3 working days. Some items may take about 4 to 6 working days.
Customized items or special sourcing items may take a little longer.
We will confirm the exact days after see your order list, and we will try our best to speed up production for urgent order.10. How do you ship the goods?
For most of the spare parts order we ship by door to door express like DHL/UPS/FEDEX/TNT/EMS. We can also send goods by train, by air, and by sea.
We will provide you with a price comparison for different shipping methods.
We will recommend the most suitable shipping method based on the quantity and the urgency of the order.11. Except the items on your 3D printer parts catalogue, what else do you sell?
Over 50 types of 3D printer filament, 3D pen filament, Desktop filament extruder, Pellets&Masterbatch for filament making, 3D scanner,Turnable plate for 3D scanner, 3D pen, Creality 3D Printers etc. We will not put the customized items and small demand items into our product catalogue, but you can check with us whenever you are looking for any items.
12. Can you deliver the goods to my China agent?
Yes, we can help to deliver to any address in China.13. Can you deliver the goods to my customers directly?
Yes, we can help to deliver to your customer's address directly.14. Can i ask my other supplier deliver the samples to your factory to ship together with my order?
Yes, no problem.15. If i give you a product photo or link, can you help me to purchase in China?
Yes, no problem.16. I am designing a prototype,i need only small quantity of customized pcb boards, can you do?
Yes, no problem. We accept small sample orders, and we have professional team can help to make various types of pcb boards.17. I checked your sample, it is good, but i want better products for my brands, can you provide?
Yes, we can provide better options. We work with Hiwin, Meanwell, Igus, BL touch etc. various global brands and local brands in China.
We can make a kit of the best components in the global markets.18. I checked your sample, the quality is very good, but i want cheaper type, can you provide?
Yes, cheaper options available when both of us accept the new sample quality.19. I am seller on Amazon, can you help to put my label on each product and ship to FBA warehouse?
Yes, no problem. We did this for many customers in the past years.20. I am interested in selling your products, but i am new in 3D printing field, can you help me?
Yes, we will be glad to help you. After knowing your market, your sales channels, and your experiences (advantages and disadvantages), we will recommend some products that you can try to sell based on our years of experience in 3D industry, and provide technical support.
We will do our best to help you get to know the industry faster and speed up sales.
21. I don't want my competitors know i buy from you, can you keep the secret?
Yes, sure. Lankeda keeps all customer information strictly confidential, and we believe this is very important for a long term
cooperation.22. Is there any chance to have a face to face talk with you?
Yes, sure. 1. We welcome your visit to our factory to have a face to face talk.
2. We have plans to visit VIP customers every year.
3. We attend exhibitions like TCT show or Formnext in Germany almost every year. We can meet there.
4. We can have video chat or video conference via skype or wechat at any working time.23. I have some other questions want to ask, can you help me?
Yes, sure. Please submit your info below, our sales team will contact you within 1 working days.
You can also call Peggy at 86-18617064106 or email to sales@lankeda.com. Lankeda official WeChat: LANKEDA3D.
We look forward to hearing from you.