B: How can I refund the sample fee?
If the value of your selected sample is not high (sample fee < shipping fee), we can waive the sample fee. We will refund the sample cost to you in your first order.
C: How long does it take to deliver the samples?
Usually, sample delivery time depends on the destination and the selected Courier service. Generally, delivery to major cities takes 3-7 working days. We will provide the tracking number immediately after sending the sample, you can check the logistics status at any time.
D: What are the terms of payment?
We accept various payment methods, including wire transfer (T/T), letter of credit (L/C) and PayPal. The specific payment method can be negotiated according to your needs.
E: How do you guarantee the quality of your products?
1) We have advanced processing equipment and testing equipment and complete process flow to ensure product quality.
2) In the production process, our products must go through three tests, namely: self-inspection, mutual inspection and special inspection.
3) Strictly inspect the products before shipment to ensure that the product packaging is intact.
F: What's your lead time?
Delivery time depends on order quantity and production schedule. Typically, the lead time for standard orders is 4-6 weeks. For urgent orders, we can provide expedited service.
G: What are the modes of transportation?
We offer a variety of modes of transport, including air, sea and land. The specific mode of transportation can be selected according to your needs and budget.