Q: 1. What specifications do your silicone products come in?
A: We offer a wide range of silicone products in various colors, sizes, and hardness levels. Specific specifications can be customized based on your needs. Please contact our sales team for a detailed product catalog or to discuss your customization requirements.
Q: 2. Can your silicone products be customized?
A: Yes, we provide custom silicone products based on your specific requirements, including color, shape, size, and packaging. Please provide detailed design drawings or samples so that we can better serve you.
Q: 3. What is the minimum order quantity (MOQ) for silicone products?
A: Our standard MOQ is typically 500 units, but the MOQ may vary depending on the product type, customization, and production process. Please reach out to confirm the MOQ for your specific product.
Q: 4. How much do your silicone products cost?
A: The price depends on the product specifications, order quantity, and customization requirements. Please provide your detailed needs or inquire about our standard products, and we will quickly provide you with a quote.
Q: 5. Do your silicone products meet international standards?
A: Yes, our silicone products meet various international quality standards, including LFGB, RoHS, and more. All products undergo strict quality control before and during production.
Q: 6. Are your silicone products heat-resistant?
A: Yes, our silicone products are highly heat-resistant and can withstand temperatures up to 200°C. The exact heat resistance depends on the type and application of the silicone. Please contact us to confirm the specifications of the product you need.
Q: 7. Are your silicone products safe and non-toxic?
A: Our silicone products are made from food-grade, non-toxic materials that comply with international safety standards. They are free from harmful substances like BPA, PVC, and lead. Certification reports are available upon request for added assurance.
Q: 8. Do you offer samples of your silicone products?
A: Yes, we can provide free samples for evaluation. However, please note that the shipping costs are borne by the customer. Samples can be customized or selected from our existing standard range.
Q: 9. What is the lead time for silicone product orders?
A: Our standard lead time for products is generally 15-30 working days, depending on order quantity, customization, and production scheduling. Please contact us for a specific lead time based on your order.
Q:10. How do you package and ship your silicone products?
A: We offer various packaging options, including custom packaging and standard cardboard packaging. Shipping methods include sea freight, air freight, and express delivery. The specific method will depend on the order volume and destination.
Q:11. What payment methods do you accept?
A:We accept multiple payment methods, including T/T (Telegraphic Transfer), L/C (Letter of Credit), Alipay, PayPal, Western Union, and others. Please confirm the payment method based on the order amount and your location.
Q:12. How do you ensure the quality of your silicone products?
A:We have a comprehensive quality management system and strict quality control processes. Every batch of products undergoes thorough inspection, including raw material checks, in-process quality control, and final inspection before shipment. Additionally, we offer a quality guarantee period to ensure customer satisfaction.
Q:13. What should I do if there is an issue with the quality of the products I receive?
A:If you find any quality issues with the products upon receiving your order, please contact us within 7 days of receiving the goods. We will provide a solution, which may include return, replacement, or refund, depending on the specific situation.
Q:14. Where is your factory located?
A:Our factory is located in China, with state-of-the-art production equipment capable of meeting large-volume order demands.