Q1: Are you a factory or a trading company?Re: We are a professional manufacturer of ras system, and we have a professional design and R&D team and have been focusing onrecirculating aquaculture system and aquarium engineering for more than 20 years.
Q2: What's the warranty?
Re: We provide 1 year warranty for equipment and pay-needed maintenance life-time.
Q3: How do l pay and payment term?
Re: TT, credit card, alipay and cash are all acceptable. Payment<=5000USD, 100% in advance.Payment>=5000UsD,50%in advance,and 50% balance before shipment.
Q4: What's the warranty?
Re: We provide 1 year warranty for equipment and pay-needed maintenance life-time.
Q5: How to ship the goods?
Re: We usually ship by sea, can also ship by air, rail or express if required.
Q6: Do you provide installation service?
Re: Yes, we do. lf necessary, we will send engineers to your site to help you, but the visa fee, air ticket.accommodation fee and salary wil be paid by the buyer.
Q7: How to assemble the equipment if we don't need your engineer to the site?
Re: We could provide some files to help you finish the installation, like CAD drawings, installation instructionsassembly procedures and similar project cases.
Q8: Can you make the design for my special requirement?
Re: Yes, we can. We have a professional design and R&D team that could make a special design for you, justadvise your detailed requirements.
Q9: ls it suitable for beginners?
Re: Yes, many of customers are beginners, we specially designed a small system for beginners.