Q.Manufacturer or Trading Company?
A.Tianchen Laser is a leading manufacturer of fiber laser cutting machines. We are not a trading company. We have our own factory and R&D team, which allows us to control the quality of our products and offer competitive prices to our customers.
Q.Why choose Tianchen Laser as your fiber laser cutting machine manufacturer?
A.We have over 10 years of experience in the laser cutting industry.
We offer a wide range of fiber laser cutting machines to meet your specific needs.
Our machines are CE certified and meet the highest safety standards.
We provide excellent customer service and support.
Q.What does CE certification mean for you?
A.By choosing a CE-certified Tianchen Laser fiber laser tube cutting machine, you can be confident that you are getting a product that: Meets high safety standards to protect operators and the surrounding environment.
Complies with relevant European regulations, making it easier to sell your products within the European Economic Area (EEA). Is built with quality and reliability in mind.
Tianchen Laser is committed to providing our customers with the best possible laser cutting solutions. Our CE certification is just one way we demonstrate our dedication to safety, quality, and customer satisfaction.
Q.How long does it take to receive a Tianchen Laser fiber laser cutting machine after purchase?
A.Tianchen Laser machines typically have a delivery lead time of 30 working days.
Q.What are my delivery options?
A.You can choose to pick up your machine from our facility free of charge, or you can pay a fixed rate to have it delivered to your location.
Q.Does Tianchen Laser offer installation and training?
A.Yes, Tianchen Laser offers on-site installation for your fiber laser cutting machine. We also provide basic training on how to operate the machine to get you started.
Q.What is the warranty on Tianchen Laser fiber laser cutting machines?
A.Tianchen Laser offers a two-year warranty on all of our fiber laser cutting machines. This warranty covers defects in materials and workmanship.
Q.Does Tianchen Laser offer service and support after the warranty period?
A.Yes, Tianchen Laser offers a variety of service and support options to meet your specific needs. We can provide preventative maintenance, repairs, and technical support to help you keep your machine running smoothly.