Q: Are you a manufacturer or a trader?
A: We are a manufacturer with 20 years of experience.
Q. Your parts are fully new and original?
A. Yes, we always offer fully new and original parts.
Q: Can I customize the product?
A: Yes, we can customize the products as per customers' drawing including logo, dimension, packing, color etc.
Q: What information is absolutely needed before asking for price?
A: ①How many floors and the height of each floor? ②How many stops/ doors? ③What’s the installation space? (width by depth) ④How many people will use?
Q: How can we guarantee the good quality of your products?
A: In during the production process we will inspect all purchased and produced parts and take a record after put in crates, before shipping out we will do the final inspection and take photo and video as record to make customer being at ease.
Q: How long does it take for my order to arrive?
A: Delivery time depends on the shipping method chosen and the destination country.
Q: How to do with the elevator installation and maintenance?
A: We will provide installation instructions and installation videos, and our technicians can also provide online video guidance through chat software, such as whatsapp, wechat, skype and etc.
Q: What payment methods are supported?
A: TT and L/C are acceptable and TT will be more appreciated. other terms can also be discussed.