Q1: Is your company a factory or a trading company?
A: We are a high-tech enterprise that is "specialized, refined, distinctive and innovative". With over twenty years of research,
development and manufacturing experience, we are dedicated to the research, development and manufacturing of sanitation vehicles and equipment. We have already become an enterprise integrating research and development, production and manufacturing, sales and services, and have obtained the qualification for special vehicle modification approved by the Ministry of Industry and Information Technology of the People's Republic of China. We are located in Ziyang City, Sichuan Province.
Q2: What products does your company offer?
A: Our company provides special vehicles such as garbage trucks, garbage bins, water tank trucks, suction sewage trucks, aerial work vehicles, as well as related equipment like garbage cans and garbage compression equipment.
Q3: How is the product quality guaranteed?
A: We have a strict quality control system that complies with the requirements of the GB/T 19001-2016/ISO 9001:2015 standards. During the production process, strict inspections are carried out. Before the products are shipped, strict sampling inspections are conducted to ensure the reliability of product quality.
Q4: Can the products be customized?
A: Yes, they can be customized. We can customize the products in terms of color, specifications, functions, etc. according to the specific needs of customers. If customers have specific brand requirements, we can also print their brand logos on the products and packaging under the condition that the minimum order quantity is met.
Q5: How is the product price determined?
A: The product price depends on different product models, configurations and order quantities. We will provide detailed quotations according to the specific needs of customers. Meanwhile, we will also launch promotional activities from time to time to offer customers more competitive prices.
Q6: What payment methods are available?
A: We accept multiple payment methods, including Telegraphic Transfer (T/T), Letter of Credit (L/C), etc. The specific payment method can be negotiated and determined according to the needs of customers and the transaction situation.
Q7: What is the delivery period?
A: The delivery period depends on the product model, order quantity and production progress. Generally speaking, spot products can be shipped within a relatively short time, while the delivery period for customized products will be relatively longer. We will provide the specific delivery time after confirming the order with the customer.
Q8: What transportation methods are available?
A: We can choose appropriate transportation methods according to the requirements of customers, including sea transportation, air transportation, land transportation, etc. We will cooperate with professional logistics companies to ensure that the products are delivered to customers safely and in a timely manner.
Q9: What does the after-sales service include?
A: We offer lifetime tracking services and a one-year warranty period, which cover product installation guidance, technical
training, maintenance and repair, etc. If necessary, we will also provide original spare parts, and you only need to pay for the freight.
Q10: How can I contact the after-sales service?
A: Customers can contact our after-sales service team through email, telephone, online customer service, etc. We will respond to the needs of customers at the first time and provide professional solutions.
Q11: Do you provide product samples?
A: Before the customer places the first order, we can provide product samples, but the customer needs to pay the sample cost and express fee. The sample cost will be refunded when the customer places the first order.
Q12: How can I learn about the detailed information of the products?
A: Customers can learn about the detailed information of the products through our official website, product catalog, email, etc.We also welcome customers to contact our sales team at any time to obtain more detailed product introductions and technical parameters.