Q1:For a middle-sized factory as yours, how can you accept small orders?
A: 1.Small orders are the trends!
2.We have a special team that handles small order, and all of the team members are experienced
3. They are well paid to ensure the quality even the quantity is small.
Q2:What do I do if I have a complaint or wish to make a warranty claim?
A: Please contact the sales who you purchased the product and contact with him&her before and
explain your complaint.
You will also need to take your proof of purchase with you. Please note that a manufacturer is
obliged to deal with your complaint.
Q3: I am interested in one of your products. Where can I see more similar Dowsenbags product?
A: You can contact our sales and they will give our full support. Or you can find more products
on our website using the following link:www.dowsen.com
Q4: Where do your most customers come from?
A: Most of our customers are from Europe and North America.
Also, some customers from Australia, South America, South Africa and the Middle East etc.
Q5: How do you test the quality?
A: We have full sets of inspection machines: color-test, Vibration test, etc;
And we control the quality from in- materials/accessories/online QC/final products QC/QC
before shipping, we do 100% quality control for our customers. When you visit us, you can have an idea, and we warmly welcome you to our factory
Q6 :What service you can provide?
A: Our extraordinary service includes:
1.7*24hs quick response;
2.Warranty: 100% compensation upon the defects of manufacturer and fabric defects;
3 .With our own design team and R&D department new items according to your design
and looking for some special materials as your request.
Q7 :How soon can you deliver the goods if we cut you urgent large orders?
A: Depends! If we get stock fabric, we can deliver within 25 days;
If not, it's about 35 days. We can produce around 500pcs of backpacks within a day.