Q1. Can I have a sample order for this soldering iron?A: Yes, we welcome sample order to test and check quality. Mixed samples are acceptable.
Q2. What about the lead time?A: Sample needs 3-5 days if we have it in stock.
Q3. How do you ship the goods and how long does it take to arrive?A: We usually ship by DHL, UPS, FedEx or TNT. It usually takes 3-7 days to arrive. Airline and sea shipping also optional.
Q4: Do you offer guarantee for the products?A: Yes, we offer 2 years warranty for the host.
Q5: How to deal with the faulty?A: Firstly, Our products are produced in strict quality control system and the defective rate will be less than 0.2%. Secondly, during the guarantee period, we will send a new one with new order for small quantity. For defective batch products, we will repair them and resend them to you or we can discuss the solution including re-call according to real situation.
For other questions, please contact us freely.