1. Q: Are you manufacturer factory or trading reseller? A: We are manufacturer of portable label printer, labels, ribbon, factory locates at Suzhou.
2. Q: Do you provide OEM / ODM service?
A: Yes, OEM printer with your brand, OEM software as well, customization on labels.
3. Q: What's the MOQ for your OEM printer and label?
A: 50 pcs for printer, 50 rolls for label.
4. Q: Are you the developer of software, can we get OEM software?
A: Yes, app named WeiDa is self-developed by us,
OEM Android and PC Online version are available.
5. Q: What's your lead time of order?
A: Normal items, within 2 days;
Customize label, 3-7 days;
OEM printer, 7-10 days.
6. Q: Does your app support multi-language?
A: Yes, it has English, Spanish, French,Italian, German, Portuguese, Russian, Korean,
Japanese, other languages on the way, and you could enter any language from
your cellphone keyboard.
7. Q: Why choose WeiDa app not the other?
A: Multifunctional and user-friendly, syncs your cloud account between cellphone and PC.
8. Q: What kind of service you provide?
A: Printer has 12 months warranty, print head has 3 months warranty.
Technical support on how to use app, how to solve your issues,
how to use cloud account, etc.
Free SDK for system integration for Android, iOS, Web etc.