FAQ
Q1:OEM/EDM?
A: Yes, OEM/EDM are available, our factory supports LOGO label customize.
Q2: Are you a manufacturer?
A: Yes, we are a manfacturer over 15 years experience in this field, our factory is located in Guangzhou.
Q3:Can i buy a sample for the quality tested? What's the MOQ of the product ?
A: Of course, welcome to buy a sample to test quality, special requirement, MOQ will be different.
Q4: Are you still worry about compatibility of PC with your software?
A: Before you make the order, you could test your software if compatible with
our hardware, you could send your software to us.
Q5:Do you still have lots of complains of after-sales?
A: With our experience, it is better for you to have a hardware engineer, Once meet problems,you check and solve it at the first time ,avoid causing other trouble ,even irreversible damage.
Also you could return to us ,in order to save the shipping cost ,you’d better collection 3pcs of damaged one,then send back to us together
Q6: What about minimum order quantity?
A: We have no limit for MOQ, so you can even buy only 1 piece.
Q7: How do I know that you have sent the products out?
A: nce the products are sent out, a tracking number will be provided so that you can check where your goods at all times
Q8:What's the Lead time?
A: It is up to quantity and requirement, standard 2-7 working days.
Q9:What's your warranty time?
A:Warranty is 12 months, expect the human damage and force majeure factor .
Beyond the guarantee period machine ,we will provide maintenance service and technical support.
Q10:What's the shipment methods? Can we use our own Express account number?
A: Shipping methods is up to your. yes, we can send it via your account of courier.
Q11: What payment methods your company accept?
A: We accept most of the payment methods, but mainly accept Paypal, Western Union, TT, Bank account.
Q12: How long is the warranty time for your products?
A: Our officially promised warranty time is one whole years after delivery.
Q13: I havent done business with your company before, how can i trust you guys?
A: Our company has been in this industry for 15 years, which is more longer than most of other suppliers.
We got a quite a lot Authority Certifications, for example: CE, FC, ROHS. Alibaba also will check certifcation to ensure the suppliers quality.
Q14: Do you give any discount?
A: I will surely try my best to help you to get the best price and best service at the same time.