Q1. Are you a manufacturer?A: No, we are a trading company, but we choose the top manufacturer in China and we can offer lower price than others.
Q2. What is your MOQ?
A: Generally our MOQ is 100
Q3. How to deal with the faulty?
A: Firstly, the defective rate will be less than 0.2% Secondly, during the guarantee period, we could send some replacement partswith new order for small quantity.
Q4. Can I get the free sample?
A: Please confirm with us the model you will purchase, and you prepaid the sample fee. After sample tested and qualified, we willreturn this sample fee when you reach the MOQ quantity in the volume order.
Q5: What is your payment policy?
A: Generally we agree with 30% deposit and 70% balance before shipment. Payment with T/T, Bank account, Trade Assurance are acceptable.
Q6: Do you have any certificate?
A: Our factory is ISO9001 and ISO14001 certificated; The whole finished unit, we have SGS and ROHS.
Q7: What transportation methods do you use for delivery?
A: For sample delivery: Provide door-to-door service(buyer pays freight), usually using UPS, DHL and so on. We will choose the cheapest and convenient express for our customers. For mass production: sea shipping or express.
We generally sign the FOB agreement with the customer, so the buyer is responsible for logistics of the goods on board.
Or we can provide cost-effective forwarder for your reference.
Q8: What’s your after-sales policy(The terms of guarantee)?
A: Different products, different guarantee policy. The time of quality guarantee: 6 months-1 year.