MSTAR: Yes, we have CE certificate and CB, IEC, SASO, ROHS, SONCAP, etc. we also have ISO 9001..
Q2.How could you ensure your product quality? If any quality problem, how to deal with it?
MSTAR: Our factory was established in 2006, every lamps will be checked one by one 4times in our factory. Meanwhile, we have a professional QC team, who will check and control all of orders from raw material to finish goods, all products will dohigh-pot test and lighting aging test;
Q3.How about your delivery time?
MSTAR: It depends on the order quantity. Generally, it will take about 7 -- 10 days after receiving the deposit for small order. And it will need 20~25 days for bulk order ( over 10,000 pieces of each watt).
Q4.Do you have MOQ requirement? Can you accept mix items for FCL order?
MSTAR: We have low MOQ requirement for 100pcs. We prefer you can mix items for FCL order for save both side cost.
Q5.What kinds of customers and what company you cooperated with?
MSTAR: We have 16 years export experience and serviced for more than 100 customers, such as retailers, wholesalersand online shop owner.
Q6.Can I have a sample order for your products?
MSTAR: Sure, you can check our quality before order.
Q7.What types of packaging do you usually use for this product?
---Normally we offer Color Box packing.
Q8.How long does it take to manufacture once an order has been placed?
---It depends on the volume of the order. Most Online wholesales orders we ship within 5 days after we receive payment.
Q9. What methods of payment do you accept for the full-order?
--Various payment methods are available, including via PayPal, Visa,MasterCard, Alibaba Trade Assurance,Western Union and T/T.
Q10. Is it possible to put our logo on your product or product packaging?
---Of course, we have a factory, welcome to customize such as your brand,LOGO,Color, Product Manual,packaging etc.... MOQ is 10,000pcs per item.
Q11.How Can I order?
---Has items in stock, Click "Start Order" and pay directly! (Input quantity, choose your country, then you can see total price) Please do write your Name, Address, Zip code and Phone number for delivery!
Q12.Why did our Customers choose us?
---Reply < 3 hours. Delivery time > 99%. Quality Control > 99% After-sales Service > 99% 100% QC inspection Before the timely delivery of the goods.
Q13: Can you do OEM for me?
A3: We accept all OEM orders, just contact us and give me your design. we will offer you a reasonable price and make samples for you ASAP. MOQ is 10,000pcs per item.
Q14: What's your payment terms?
A4: By T/T,LC AT SIGHT,30% deposit in advance, balance 70% before shipment ,if we control the container, balance can be paid after BL COPY.
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