Question 1: What is MOQ of your product?
Answer: There is no MOQ required, but smaller quantity incurs higher unit price. So for the benefit of your budget, better order quantity no less than 100 pieces.
Question 2: Can your product pass EN71,REACH test and etc?
Answer: Yes, we can. Please contact our sales team for more information.
Question 3: How quick do you make custom sample?
Answer: It takes about 7-14 days after artwork and sampling order confirmed, sample cost paid. It depends on how complex your custom design is.
Question 4: How fast can we get a price for custom item?
Answer: We shall be able to provide a quotation sheet within one hour during local working time at the soonest, and will be able to quote within 24 hours if your inquiry was sent out of our local working time.
Question 5: What guarantee do I have that assures me I will get my order from you since I have to pay in advance? What happens if the products you shipped are wrong or poorly made?
Answer: We has been in business since 2017. Not only do we have strong production team to make sure quality, but also we are an audited supplier by Bureau Veritas & Alibaba Trade ASSURANCE to make sure your money safe. We will take the responsibility to send qualified replacements to you in case there are indeed severe quality issue, or you would ask for payment return from alibaba.
Question 6: How can I get a tracking number of my order that has been shipped?
Answer: Once your order being shipped, our sales rep. will send you email to inform it.
Question 7: You are factory or trading company?
Answer: We are a trading company with selected factories in very good business relationship for many years.