How to place an order?
1. First decide the design, material, finish and colour.
2. Decide the size in accordance to requirement and our recommendation.
3. We would quote the best offer.
4. Client accepts the offer and we send him/her the proforma invoice.
5. Client transfers 50% of the total amount and production begins
6. Inspection: After production, we will send ready products pictures.
7. After client’s confirmation, we will arrange shipment, and send copy shipping documents like B/L, commercial invoice and packing list
8. Client wires balance payment, and we will send original documents by express courier, and client will receive the goods & original documents.
Can you send a sample for reference?
It will depend on the products you need. For the small products, such as tiles, pavers and small animal sculptures ect. We are pleased to send samples for your inspection. As for the large stone products, we are sorry for that we connot send samples but trial order is acceapable.
The shipping charges for the samples are in the buyer's account.
How to solve the quality problems after sales?
(1) Send us pictures/video of the issue occured.
(2) Claim the insurance by contacting the insurance agent near you.
After we comfirm the problems, such as caused by machine, carving, etc. Within three days, we will draw up the satisfied program for you.
Do you also make customized design?
Yes. we can make different size as per clients’ drawings and pictures, we also provide CAD designs on request of customer.
How long can my order be finished?
It will depend on your order quantity and the complexity of products you purchased. Normally one container order needs 14 - 25 days.
Now, you must know almost everything about this products and our company, please click send to contact us immediately.
OUR SERVICE & QUALITY CONTROL
- 1. All enquiries/questions to be replied within 24 hours.
- 2. Quality level including packing standard is the best and most stable.
- 3. The best payment conditions.
- 4. Best material and artists for all stone.
- 5. We provide world wide installation facility at buyer cost.
- 6. we provide work progress pictures dailly.
- 7. we provide live access camera's facility for bulk quantity orders.
Polished: Black slabs/tiles: polishing +95 degree; Other colored slabs/tiles: polishing +85 degree;
Color Variation: Natural color variation for most stones. We can pack the same color tiles in the same crates with color marks according to clients' requirements;
Flamed: Flame will be uniform throughout the slabs or tiles and brushed evenly on slabs after flaming;
Thickness: +/-1.0mm in tolerance for slabs; +/-0.5mm in tolerance for tiles.
Packaging & Shipping
Packaging Details:- Seaworthy fumigated wooden crate. We can also pack according to buyer's requirements'.
Delivery Period :- Generally 2-4 weeks but varies from order to order.
Shipping Details :- We provide Ex-Factory, Fob, Cif, C&f and Door delivery.