Q1: Where is your factory located?
A1: Ningbo Haixiong plastics Machinery Co., Ltd which is located at No. 36
Yongjiang South road, Beilun District, Ningbo city, Zhejiang province, China 315800
Q2: Are you an integrated supplier for injection molding machine, mold, robot and auxiliary
A2: Yes, we can provide the complete solution line to customer according to
Q3: How about the quality control in your factory?
A3: Haixiong has the SOP (Standard Operation Procedure) and all the production
step must follow up this SOP. Every machine needs at least automatic running
over 72 hours and must be inspected carefully before shipment.
Q4: Will you offer the pre-sales service ?
A4: Yes, we have an experienced pre-sales team to support customers not only
including machine, mold and auxiliary selection but also water, electrical, machine
layout in factory etc.
Q5: What about the after-service ? Will you send your engineer to my country to
help commission and install the machine?
A5: Surely, we have many experience technical engineers for overseas service, they would help you install machine and support
training to workers also, Currently we
provide visit online by video call for the COVID-19,
Q6: What is the delivery time of the machine?
A6: Actually, the delivery time of the machines is depended on the machine
options. Normally, the delivery time of standard machine could be within 1 month.
Q7: What is the warranty of the machine?
A7: The whole machine warranty period is 12 months and key parts will be depended.
Q8: Do you provide any spare parts with machine?
A8: Yes, Haixiong will provide one set standard spare parts to customer including
heater, filter, screw head, screw washer, sealings etc.