1. Q: Are you a manufacturer or a trading company?
A: We are a manufacturer established in 2010 ,now in Luoyang CN. Committed to providing the
majority of users with economic, high-quality laser equipment. Welcome to our factory.
2. Q: How long does it take to learn the laser?
A: The software is easy to learn with teaching video, also we can help you to learn the laser
online. Usually it will take a few hours to operate the laser ,But it will take a bit of trial and
error to learn what speed and power settings to use with different materials. So we include
a comprehensive guide with your system that has recommended speed and power settings
for various materials with which you will be working.
3. Q: Will the laser machine be safe during transport?
A: (1) Inner: plastic stretch film and white foam.
(2)Middle: small pieces of wood and screws.
(3)outside: standard export wooden case. So,the laser machine will send to you safely. In
case the machine was damaged , please contact us ,We will process the replacement as soon
as possible to ensure that it arrives in time .
4. Q: What should I do when something goes wrong with the laser?
A: We offer a two-year warranty. In warranty, we will provide the broken items free of charge.
Beyond the warranty period, we still provide maintenance service.
5. Q: How deep can it engrave into metal?
A: All metals can be engraved into with some depth; However, some metals are more
amenable to depth engraving. Softer aluminum material will engrave with depth with only a
few passes. The best way to test your material is with our Applications Lab.