Q1: Are your factory or trading company?
A: We are factory trading department or factory agent.
Q2: Can you guarantee your quality?
A: Of course. We are the factory agent. More importantly, we put a high value on our reputation. Best quality is our principle all the time. You can be assured on our production completely.
Q3: What kind of after sell service do your company have?
A: For small equipment, we have operation instructions and installation guidance video, and customers can provide video connection guidance after receiving the equipment; for large equipment, we have professional installation and debugging engineers for on-site installation and debugging and training.
Q4: What should I do if we are not able to operate the machine when we receive it?
A: Operation manual and video demonstration sent along with the machine to give instructions. Besides, we have professional after-sale group to customer 's site to solve any problems.
Q5: How could I get the spare parts on machines?
A: We will send extra one set of easy broken spares and accessories like O ring etc. Non-artificial damaged spares will be sent freely and shipping free during 1 year's warranty.
Q6: Is there any insurance which I pay for to guarantee I will get the right machine?
A: We are an onsite check supplier from Alibaba. Trade Assurance provides quality protection, on time shipment protection and 100% safe payment protection.
Q7: What's the payment terms and trade terms for new customers?
A: Payment terms: T/T, L/C, D/P, Western Union etc.
Q8: What's the Minimum Order Quantity and warranty?
A: MOQ:1 set
Warranty:12 months, some customized products will be 18 months.
Q9: Do I need to pay for the extra cost like tax or duty?
A: It depends on the local customs.
Q10: Can you accept OEM/ODM?
A: Yes, We can.