1. How to proceed an order
(1) Send inquiry on alibaba or message on trade manager ot let us know your requirements.
(2) We quote according to your requirements or our suggestions.
(3) Customer confirms the price and we send Invoice on Alibaba.
(4) Customer pay through Alibaba Trade Assurance.
(5) We arrange the production and shipment
2. Are you factory
We is an enterprise focusing on design, production and sales.
3. Can you design new products according to my requirements?
We have 5 experienced designers. The products they designed and created have been highly praised by many customers. Moreover, the designer will complete the prototype in a very short time, such as 1-2 days or even a few hours.
4. What production time is for the orders ?
For normal order, it will take 5 to 10 days. For 40HQ, it will take 10-20 days after receiving your advance payment. The specific delivery time depends on the items and the quantity of your order.
5.Could we have our logo on the product?
1).If the product is imprinted, then please send the picture of the logo to us.
2).Pls confirm the logo one side imprinted or two.
6. Is cherry tree waterproof for outdoor ?
No, because flowers are made of fabric, not waterproof.
7. Do you provide samples?
Yes, we can supply the samples in stock, or customize samples for your personalized demands.
8. Can you produce according to the samples?
Yes, we can produce by your samples or pictures.
9. What is your sample policy?
We can supply the sample of each part material, and the customers pay the sample cost and the courier cost.
10. What material will be use for your product?
Our products are in fiberglass, plastic, PE, etc. It depends on the products.
11. What is your terms of delivery?
EXW, FOB, CFR, CIF, DDU,DDP
12. Do you test all your goods before delivery?
Yes, we have 100% test before delivery.
13. What is your terms of packing?
Generally, we pack our goods in woven bag with wooden frame.
14. How can we check the goods are all well before package and shipping ?
Before shipping , we will send pictures to you.And check everything is ok so that we pack and ship.Because this is our responsibility to each customer .we won''t send bad things to anyone .
15. If we receive the damage good , how should I do ?
For all the shipment, we will buy insurance. Before you sign the goods, pls check the quality. If you have any question after you receive the goods.Please feel free to contact us. We will give prompt reply to you
16. How do you ship the goods ?
Small sample usually ship by DHL,UPS,FedEx or TNT express. Mass production ship by airline or sea shipping. It depended on your requirement.