Our company is a high-tech enterprises which specialized in research and development, manufacturing, sales and service water quality analysis instruments, sensor and electrode.Our products are widely used in power plants, petrochemical industry, mining metallurgy, environmental water treatment, light industry and electronics, water works and drinking water distribution network, food and beverage, hospitals, hotels, aquaculture, new agricultural cultivation and biological fermentation process industries.We hold the value of "Scientific and technological innovation, win-win cooperation, honest cooperation and harmonious development" to promote our company going forward and accelerate the development of new products.The strictly quality assurance system to ensure product quality;Rapid response mechanism to meet customers needs. We provide long-term, convenient and fast maintenance services to thoroughly solve customers' worries. Our service has no end......Water quality is something we take very seriously at twinno. We know that your water analysis has to be right, which is why we're dedicated to providing you with the complete solutions you need to feel confident in your analysis. By developing reliable, easy-to-use solutions, as well as providing you with access to knowledgeable expertise and support, twinno is helping ensure water quality all across the globe.Good quality, best price, excellent after sales service and technical backup, as well as good communication with our customer, making us the partner of many overseas customer. We are hoping to build long term business relationship with you! ! !If any problems no matter during or beyond this period, please contact me feel freely. That's our duty to provide you with best service and technical support at any time. In addition, we supply 1 year warranty and lifelong free technical guiding and training.
1. What is the minimum order quantity?
MOQ: generally 1 unit/piece/set for our stock, and if custom MOQ is 10 sets, for custom fee, it depends on different products.
2. What payment methods are supported?
Payment methods: By T/T, alibaba trade assurerance, L/C, etc.
3. Payment terms: Generally, we accept 100% T/T in advance, balance before shipment.
4. Our nearest sea port location: Shanghai
5. What are the available delivery methods?
by sea, by air, by truck, by express, combined transportation
6. How long is the product date of delivery probably?
The delivery date differs with product type, order quantity, special requirement, etc. Usually, our big machine delivery date is around 15 ~ 30 days; test equipment or analyzer delivery date is around 3~7 days. Some products have stock, contact us anytime to get more information.
7. How long is the warranty period?
We warrant the plant supplied under agreed specification against defects in material and workmanship under normal use and service for a period of 1 year after start-up of the system.
8. How are the technical services on the product?
You are welcome to contact us any time if you have any technical questions. We will respond promptly and answer to your satisfaction. If required and necessary, an Engineer is available to service and provide technical support for machinery overseas.
9. After Sales Service
* The warranty period is 12 months from the commissioning acceptance date. In addition, we supply a 1-year warranty and lifelong free technical guiding and training.
* We guarantee the maintenance time no more than 7 working days and response time within 3 hours.
* We build instrument service profiles for our clients to record the product service and maintenance conditions.
* After instruments start service, we will pay follow-ups to collect the service conditions.