1. Do you have a minimum order quantity?
Depending on the product you selected. Please feel free to contact our sales.
2. Do you have dealers in my area?
Our manufacture is a major Chinese OEM mosaic tile supplier serving customers all over the world. There may be importers in and we can check their store locations for you.
3. What is your return policy?
Orders cannot be cancelled or returned unless the goods have quality problems.
4. How is your product quality and what is your quality assurance policy?HK Pearl produces mosaic tiles that are manufactured
strictly in compliance with the quality standards in the industry. In the words, we keep a top quality level in the mosaic tile
Please feel free to ask for samples or visit our factory to check our product quality.
5. What is your lead time?
Our lead time is usually within 2-4weeks, depending on the quantity of your order.
6. What are the shipping methods of samples?
Our samples are usually shipped by 4 international courier companies which are respectively the FedEx,DHL,UPS and TNT. If you already have an account with one of the above companies, you may ask them to arrange a pick up at our office. Or you can let us know your account number, then we will arrange shipment for you.
7. Can you send me samples? Are they free?
Yes, we would love to send you samples. Our company offers samples free of charge if you need large numbers of samples to distribute to your dealers or customers. However, we do not provide free shipping. The international shipping cost will be borne by your side.
8. Can I turn the photo from internet into mosaic?
Yes, we have the design team and professional software. Also, we can provide the construction drawing for your reference.
9. Can I mix the color on my own?
Yes, we can send the color charts for your reference, you can choose what color you like. And we can send the sample for you toconfirm.