What quality requirements does your company meet?
* We have over 22 certifications, as ISO-9001/13485/14001/18001, European CE, Russian Registration and Brazilian Health Regulatory Agency.
* We also meet the 93/42/EEC and IEC60601 safety standards.
* In addition to having 101 patents registered, we are constantly developing and implementing new standards for product quality and service efficiency.
What warranty do your products have?
* We provide a standard 5 year warranty, optional to be increased.
* 1% free parts of the total quantity will be provided together with goods.
* The product that is damaged or fails due to the manufacturing problem within five year after the purchasing date will gain free spare parts and assembling drawings from the company.
* Beyond the maintenance period, we will charge the accessories, but the technical service is still free.
What is your delivery time?
Our standard delivery time is 15-28 days.
What payment options do you offer?
* If amount ≤ 1000 USD, 100% in advance, if amount ≥ 1000 USD, T/T 30% as deposit, and 70% balance before shipping. We'll show you the photos of the products and package.
* We can do:
\tPayment terms: Trade assurance, T/T, Western Union, MoneyGram...
\tTrade terms: EXW, FOB, CIF, DDU...
Do you offer OEM service?
* Yes, we have a qualified R&D team to carry out customized projects. You just need to provide us with your own specifications.
* We have complete facilities and more than 20 years experiences ready for your service.
Do you have different motor options?
Yes, we have motors of different brands like Linak, Timotion, Dewert, Jiechang and others.
Is the color on headboard/footboard and ABS side rail optional?
Yes, we can provide the color according to customers' requirements, based on wholesale purchases.
Can I see your products personally?
You are welcome to our 2,000 m2 of showrooms in our factory in China.
Are you trading company or manufacturer?
We are factory which has over 20 years' manufacturing experience.
What's the MOQ?
Can you send samples?
Yes, samples can be sent for your evaluation.
Where's your general loading port?
QingDao/Shanghai/TianJin/ShenShen/NingBo, or as your demand.
Do you test all your goods before delivery?
Yes, we have 100% test before delivery.
For tenders, whether you can provide all necessary documents.
Yes. We win a lot of tenders by providing complete documents and helped our customers.
How to deal with the faulty?
* First, our products are produced in strict quality control system, but if any faulty, we'll send new spare parts for free in 5 warranty year.
* Secondly, our after-sales department will periodically follow up customers.
How can get the shipping cost?
You tell us your destination port or delivery address, we check the Sea Freight or Air Freight for you based on your requirement.