7 Q: Can you print our logo on the machine?
A: Of course, we can customize customers’ logo and product packaging and provide customized appearance and functions of equipment according to the specific requirements.
8 Q: What if products become faulty?
A: We will provide after-sales feedback by call and digital communication soon after receiving a notice of fault.
1. If the faulty product is within the warranty period, we will provide free after-sales service by sending replacement parts, repairing the machine by our technicians on site or even exchanging the faulty machine.
2. If the faulty product is beyond the warranty period, we will provide paid after-sales service by sending replacement parts or repairing the machine by our technicians on site.
9 Q: What’s the means of transport you choose?
A: Depending on the service you choose, we have three transportation modes: express, sea and air.
10 Q: What’s the departure port you usually use?
A: Depending on your location, we can ship goods from Tianjin, Weihai, Ningbo, Guangzhou, Qingdao, Ningbo, etc.