We are devoted to offer our customers best products and best service as the following.
Pre-sale Service: Best price with quotation details, free samples if we have stock, estimated weight and volume to check the freight for the order.
In-sale Service: Following the process of the production to confirm the order can be shipped on time, keeping our customers updated if any question and arranging after getting our customers' approval, careful inspection before shipping.
After-sale Service: Following the trace of the shipment to notice our customers to receive the goods, checking the feedback of the sale situation and communication with our customers about the fashion trend.
1. Q: What is your minimue quantity?
A: Generally the moq is 120PCS. But that will depend on the style and if we have stock.
2. Q: Can you offer samples? If yes, will you charge from us?
A: Of course we can offer samples. We will charge from our customers if the style is customized but won't if we have stock.
3. Q: Will you be responsible for the freight to ship the samples?
A: Sorry, we won't. But we will check the best price for the freight for our customers.
4. Q: What is your advantage?
A: We have a very stable and professional factory and we have our own design team. We provide our customers with complete
service from quoting the price to shipping the goods and also we have good after-sale service. We think the orders are very
important for us, but the good comments from our customers will make us happier than we receive the orders. All of ALEN
staff are devoted to offering all of our customers best products and best service.
5. Q: What is your main market?
A: We mainly export to North America, Eastern Europe and Mid East.
6. Q: Can we visit your factory?
A: Yes, of course. Warmly welcome to visit our factory and our company.