Q:Are you a manufactuer or trading company?
A:We are a manufacturer specialized in producing all kinds of roll forming machines.
Q:Do you have after sales support?
A: Yes, we are happy to give advice and we also have skilled technicians available across the world.
Q:What is the payment terms?
A:T/T (30% by TT in advance, the rest 70% to be payed by TT after you inspect the machine in sell s factory before delivery)and T/C.
Q: What can you do if the machine broken?
A: Our machine's quality is very good. And we supply the technical support for the whole life. Because the warranty is one year, if the broken parts can't repair, we will send you the new parts freely. But you need pay the express cost yourself. Thanks for your understanding. If after the warranty period, we can solve the problems through negotiation.
Q: Will you deliver the right goods as ordered? How can I trust you?
A: Yes, we will. The core of our company culture is honesty and credit. TY is ALIBAB’s Gold supplier with
BV assessment and CE certificate.
Q: Do you sell only standard machines?
A: No, most of our machines are built according to customers’ specifications, using top brand name components.
Q: How does your factory do regarding quality control?
A: Quality is priority. TY People always attach great importance to qulity control from the very beginning to the end of the production. Every product will be fully assembled and carefully tested before it’s packed for shipment. Be reassured please.
Q: Can you be responsible for transport?
A: Yes. Please tell me the destination port or address. We have rich experience in transport.
Q: Can you supply the raw materials?
A: Yes. We can supply the color steel coil, galvanized steel coil, galvalume steel coil and aluminum coil.