Q1: Are you a Manufacturer?
A: Yes. We set up industrial park and manufacture base in Shenzhen, Dongguan and Hunan. Total personnel exceeds 2000 people, including more than 200 people of management, R&D and technology.
Q2: Can you offer Free Samples?
A: Free sample is available for routine models, some special request will be charged, all advanced sample fees can be refunded after large order confirmed.
Q3: How much the Shipping Cost?
A: The shipping cost is different according to your destination, order model and quantity, packing ways, shipping methods, so please confirm with us about all details.
Q4: How about the Leading Time?
A: Sample time of routine models in stock will be within 1-3 days, the special request will be about 5-7 days. The lead time of normal order below 1000 pcs will be about 2 to 3 weeks and order of more than 3000 pcs will be confirmed with its actual requirement.
Q5: Which Payment will you accept?
A: We accept all major payment types, including Alibaba Trade Assurance, Credit Card, Bank Transfer, PayPal, Secure Payment, Western Union, T/T, L/C, Cash, etc. Usually, there is a 30% deposit in advance, 70% balance before shipment for formal order and 100% payment for sample order.
Q6: How about your company's Warranty Policy?
A: One year warranty time, any defective product, please contact our customer service within one week after receiving goods. There will be payment refund or replacement or repair arranged in case of any defect of no man-made problem.
Q7: Do you have any after-sales service?
A: There will be 24*7 after-sales service team to reply you within 24h, you can contact us directly.