Q:How can I get a sample to check your quality?
A:Sample order is acceptable. Please contact with us and confirm what sample you need. Designed sample fees will be returned back after order confirmed. Sample time: 7-10 days .
Q:Can you make customized designed products?
A:Sure, our factory have many years of experience in OEM orders.
Q:What are your terms of delivery?
A:We can accept EXW, FOB, DDP, etc. You can choose one which is the most convenient for you.
Q:What is your payment terms?
A: We accept T/T, L/C for big amount, and for small amount, you can pay us by Paypal or Alibaba assurance.
Q:What about the leading time for mass production?
A:45-60 days for bamboo&wooden products which depends on order quantity & design after sample confirmed. Please confirm with us again when place the order.
Q: How do you guarantee the quality?
A: We are located in Fujian Province of China, which is well known of "Hometown of Bamboo". We use 4 years old bamboo which guarantee the quality of the raw material. Besides, 100% inspection is executed from raw material to product before packing.Before mass production, we will provide samples for courier or photo confirmed via email. After production,our own professional quality inspector to assist you check the goods. Before shipment, you can ask a professional inspection agency to inspect the goods.
Q:How about the packing and shipping?
A:Normally, all the products would be wrapped with plastic film to avoid moisture and damage on the surface. Then different carton box were used for packaging, depending on the requirement of the customer. For ocean shipment, we might also use wooden pallet for convenient loading or down loading. Customized logo and package is also acceptable.
Q:How about the after-sales service?
A:7/24 service. Any question, please feel free to contact with us.