Q1, When will be the product shipped after the order? All orders will be processed in 24 hours and usually the products will be shipped in 7 work days after the payment.
Q2, Is the product food grade?
All of our products are made from food grade materials which can pass food safe related tests,etc.
Q3, Do you have experience to ship products to Amazon?
Yes, we do. Weare familiar to ship different products directly to FBA Fulfillment Amazon. If you have such need, please send us inquiry with your specific requirements.
Q4, What’s the after-sales service? If the products delivered is found damaged or quality issues,
please contact us with pictures or videos of the damages or quality issues, we will process it and reply you in 24 hours.
Q5, What are the delivery terms? FOB, CIF, EXW, DDU, DDP, etc.
Q6, What kinds of payment methods are accepted?
All RTS orders will be paid on Alibaba, and it’s welcomed that if you’d like to choose other methods like Paypal, TT, etc.
Q7, Is ODM/OEM service available?
Yes. If you have such need, please send us inquiry with your requirements.