Q1: Are you a factory or trading company? A1: We are a professional factory who are specializing in designing, manufacturing and selling vacuum cleaner, electric mop, steam Mop, window cleaning robot and steam cleaner etc...in China with more than 15 years experience.
Q2: What certificates do you have for your products?
A2: We have ISO9001 & SGS for our factory, and CE, FCC, ETL, EMC, PSE for our products.
Q3: Do you accept order through OEM/ODM business?
A3: Yes, we accpet OEM orders with customized logo and packaging; and we also have ability to accept ODM orders with our own R&D team.
Q4: What's your Minimum Order Quantity?
A4: In stock: 20 pcs, Customized: 500-1000 pcs, while we can negotiate the small quantity.
Q5: Do you accept sample order?
A5: Yes, sample is available and usually can be sent out in 5-10 days after payment received.
Q6: What's your lead-time and payment term?
A6: Normally our lead-time is 30-45 days, depends on your order quantity and request.
Payment term: 30% deposit in advance, 70% balance before shipment by Alibaba trade assurance.
Q7: How about the shipping?
A7: We provide international Express door-to-door, Airline and sea freight.
Q8: What's your warranty for this product?
A8: We provide 14 months warranty ,we have our own service team that can provide effective solutions.
If you have any further question or doubts, please click the safe link to contact us send the inquiry to us