1.Pre-sales service -- professional individual consultation :
A. Free sample making For free sample making/testing, please send your samples or products CAD Graphics to our company in China.Try before you buy.
B. Progressing solution design According to customer’s product processing requirement, we can design the unique solution that supports higher manufacturing efficiency and better processing quality for customer.
2. After-sales service – professional qualification and training One-year after-sales service includes:
A. We will offer some of the parts for free in the first year. The buyer needs to pay for the shipping cost for the parts. The user needs to send us pictures of the broken one, then we will send out the part they need.
B. In the first year, if the buyer needs our engineers to come to the local to fix some problems of the machine that they cannot fix by themselves; we will send our engineers for free. The buyer needs to pay the flights, housing and meals for the engineers in the local.
C. We will offer our service through email and phones if the buyer needs any help on technical problems.
3. Installation and technical training includes :
We will send our engineers to customer’s factory for the local training and the installation, and this is free. The buyer needs to pay hotel and meals for the engineers in the local. In-time golden services Responsive within 24 hours technical support provided for peace of mind.
4.Customer-orient maintenance cost control guide
A. Parts supply in time we produce on order, Parts in warehouse for over 30 sets to guarantee the delivery of order and maintenance.
B.Release clients worry about big equipment service; supply the part with bare cost.
5. Sales service management system
Standardized service management system, including: customer contact management, customer troubleshooting management, customer equipment regular maintenance, inspections management, customer records management and other accessories reviews.