Q1. How to order rolling tray?(1) Pls send us the inquiry of target product you want.
(2) Sales will confirm your order details and send PI to you, Ali Trade Assurance, T/T, West union payment methods accepted.
(3) We will ship the goods to you when received the payment.
(4 ) When goods shipped, we will update tracking number and follow your goods.
(5) 24 hours online for any question you may have.
Q2. Can I order some samples to test before bulk order?
Yes, highly welcome your sample order to test our quality first.
Q3. Can I have my own logo on products and custom packaging? (OEM)
Sure, we have 5 years' OEM&ODM experience, we can customize anything about our rolling tray to fit your needs! Whether you want to customize your rolling tray to match your branding or the customized packaging, our design team can do it!
Q4. What's the lead time of my order?
1). Samples: 3 working days.
(2). Bulk order: 5-7working days according different quantities.
(3). OEM order: 7-10working days after sample with logo is confirmed.
Our shipping schedule may vary slightly during extremely busy times such as sales events and especially during the holiday seasons.
*Please understand that business days do not include weekends or holidays such as New Year’s Day, Qingming Day, Labor Day, DragonBoat Day, Middle Autumn Day, National Day.
Q5. When will I receive my order after it ships?
Most of our orders ship via DDP Air/UPS. DDP Air shipping time is on average 10-12 days. UPS shipping time is around 5-7 days. Once your order is processed for delivery, you will receive an e-mail confirmation that your order has shipped, along with tracking information.