Q1: Can I get a sample before place order? A1: Yes, we provide sample services. Customers need bear the express freight.
Q2: What is your MOQ? Can I place a trail order with small quantity? A2: MOQ is 1. For trial order, you can tell us the quantity you need. We will try to meet your demand. And you also can mix different products together.
Q3: How can I get your price?A3: You can send us an inquiry through Alibaba or send us an email with your requirements. We will contact with you immediately.
Q4: How do you ship the goods and how long does it take? 1):Usually by DHL, UPS, FEDEX,TNT. It usually takes 3-6days to arrive. By air, by sea are also acceptable. EXW, DDU, DDP, FOB,CIF, DAP...All terms are available.
2): We also can help send to your forwarder freight company at China.
Q5: Do you provide OEM/OEDM service? Can you put our logo or company name on the package?A5: Yes, we can provide OEM/ODM service. We like to develop new products with our customers. We provide customized stickers / printings /APP/Box for our customers.
Q6:Can you help stick Amazon FBA lable and shipping to FBA/Overseas warehouse ?A6: Yes, 10% customers of our company resell on amazon platform .We can help stick the Fba tag and shipping to overseas warehouse.
Q7: What is your payment term? A7: We suggest Trade Assurance. Also we accept TT, Western Union, Cash and more other options. D/P D/A L/C are acceptable.
Q8:How to return if product defective? 1) All products with 12 month warranty. We will offer online support or replace it if the product you received is defective.
2) Please send the goods back to us only if you contact us for details return process and make sure everything goes smoothly.
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