Yes, if the sample you need is our regular items and also we have ready goods, then it would be free for you, and you only need to pay air freight costs. If the sample is a special customized product, then maybe you need to pay sample charges or mould charges. For further more details, please kindly contact with us on line or email to us in highly appreciation. Our email box is isolarmount@safergy.cn.
Q: What about the lead time?
Generally, it will take 7-15 working days for the regular products in small quantity and 20-35 working days for customized products or larger orders.
Q : Do you have any MOQ limit ?
A:We don't have any request on MOQ for our regular ready products. But for ODM and OEM products or any customized products, we will have a request on MOQ. For more details, please kindly check with us first.
Q : How do you ship the goods and how long does it take to arrive?
A: For sample package, we usually ship by DHL, FedEx or some other economic express. It will take 5 or more days to arrive. It is up what express we choose. For larger orders, we usually ship by sea, and it will take 7~30 days to arrive, which depends on the destination ports and distance .
Q : How about your after-service?
A: We will deal with complaints in a timely manner and give timely feedback to customers