Q1. Are you the factory or distributor?
A: We are the manufacturer with our own factory and R&D team, to support you with customized service and technical instructions.
Q2. What's the MOQ?
A: Sample order is acceptable. According to your quantity, you will get the corresponding discount and the most
cost-effective freight.
Q3: When could you ship my order?
A: Sample order of standard types lead time is 2-3 days after receiving your payment. Based on the concrete orders, the customized and bulk order lead time is 15- 30 days.
Q4: What is the warranty of the products?
A: We offer a 1-year warranty on our products.
Q5. How about the after-sales service?
A: Please take photos and videos of the product with the issue, and send them to us. Our after-sales service team will provide the in-time solution to you. After-sales service reply is always available within 24 hours.
Q6. Can I add or delete items from my order if I change my mind?
A: If the cargo has not been shipped out and they are not customized types, you can pause the order.
Q7. When can we get a response from you?
A: All inquiries will be handled within 24 hours when working days.
Q8. How do you guarantee the product quality?
A: Our professional QC team will do the final testing before all remote controllers are shipped out.
Please feel free to contact us if you have any questions.