Q: What is your lead time?
HSASK: Stock: 5-15 days in general. No stock: 30-45 days after samples confirmed. Or please contact us by email for specific lead time base on your order quantities.
Q: How does your factory do regarding quality control?
HSASK: Quality is priority, and customer satisfaction is our core value.We always attach great importance to quality control from the very beginning tothe end: We have the special test and calibration before shipment, to make sure provide our customers with stable quality products.
1)We produce products in strict accordance with the agreed technical requirements;
2)We do full tests according to test methology;
3)We have a professional QA/QC team to ensure the quality
Q: Do you accept OEM or ODM order?
HSASK: Yes, HSASK is a professional manufacturer, which is capable of providing both OEM and ODM service as per customer's needs.
Q: How can I get technical support?
HSASK: Firstly there's a complete set of technical support document to support you: Datasheet, User Manual, Test Report, if you still have questions, please write us at any time to bella.chen@hsask.com or directly contact your Sales Engineer.
Q: What are your terms of delivery?
HSASK: EXW, FOB, ClF, etc.is available for us. You can choose the one which is the most convenient for you.
Q:How do you ship the goods and what is the cost?
HSASK: Generally we ship out by DHL, and the price fluctuates frequently, please make enquries at the time of order, and we could also choose the shipping company as your request, like TNT/UPS/FEDEX/ARAMEX/EMS etc.
Q: What is the payment way?
HSASK: TT, L/C, Pay Later, West Union, Online Bank Payment.
Q: How long is the warranty period of your product?
HSASK: The standard is 12 months, longer warranty can be negotiated.
Q: How about the packing quality?
HSASK: For sample orders, we use carton box with sponge, and for batch orders, we use wooden cases.
Q: How to select the product type?
HSASK: We are professional manufacturer, we could provide standard product or products by customer's specific requirements:
1)Choose from our alibaba platform or our webiste;
2)Customer could raise detail different technical requirements based on standard products;
3)Customer provide specific and comprehensive technical requirements to sales to evaluate;
4)Customer explain application to sales to provide suitable products.